Groton Utilities has issued a telephone scam alert as customers are currently receiving unsolicited telephone calls threatening to shut off their electricity. The callers are claiming that the customers’ bills are overdue and are demanding payment over the phone.
Director of Utilities Ron Gaudet explained that a company has been using a phone scam to attempt to defraud its residential and business customers. “These callers are threatening to disconnect our customers for non-payment,” he stated. “These phone calls are not coming from Groton Utilities.”
Gaudet urged all Groton Utilities customers to call customer service at 860-446-4000 if they have any doubts about these types of calls. “We are prepared to respond promptly to your calls and concerns,” he emphasized.
Groton Utilities will never disconnect a customer’s service without following our policies and procedures which insure a proper review of a customer’s account and reasonable opportunities to pay a delinquent account, he explained.
“Most importantly, if Groton Utilities contacts you directly, we will always identify ourselves at the outset of the telephone call,” Gaudet stated.
Groton Utilities recommends that you always ask for identification of any caller and their telephone numbers. You can always call us directly at our Customer Service Center at 860-446-4000 to confirm the legitimacy of any unsolicited calls to your residence or business.
Never give your personal financial information to anyone whom you do not know. This includes credit card numbers, social security numbers or bank account numbers.
Groton Utilities is a municipally owned and operated electric utility, serving more than 15,000 customers in the Greater Groton area.