Payment Arrangements

 

We understand circumstances can make it difficult to meet your monthly bills. With this in mind Groton Utilities accepts requests to setup a payment arrangement.

In order to request a payment arrangement call us at 860.446.4000  between 8:00 and 4:30 a.m. Monday through Friday. Payment Arrangements must be made before the disconnection date.

All payment arrangements must be approved by one of our Customer Service Representatives.

If you fail to adhere to the payment arrangement, your service will be disconnected. If service is disconnected for non-payment, THE ENTIRE ACCOUNT BALANCE, RECONNECTION FEE AND DEPOSIT must be paid before service(s) is restored.

Customer Representative Wearing Headset
You are eligible for payment arrangements if:

  • Your name appears on the utility bill or if you have written authorization to access account.
  • Bill is no more than two months past due.
  • Request must be made before disconnection date.

Reconnection Fees:

Electric Reconnection Charges (non-payment). Before 3:30 p.m. weekdays  $50.00
After 3:30 p.m. on weekdays and weekends and holidays $195.00
Water reconnection charges (non-payment) before 2:30 p.m. $50.00
Water reconnection charges (non-payment) after 2:30, weekends and holidays $195.00

***Reconnection for Non-Payment: Fees required to be paid before services are connected****

 

Heating Assistance

  • TVCCA – New London Office – 860-444-0006
  • TVCCA – Norwich Office – 860-889-1365
  • Groton Human Services – 860-441-6760
  • Jewish Federation – 860-444-6333
  • Connecticut Help Line  – 211
  • United Way – 860-464-7281
  • Also check local Churches, Unions, Colleges and Military Relief Funding.