Show All Answers

1. What methods of payment do you accept?

We accept cash, check, money orders, debit cards, Visa, and MasterCard, American Express and Discover.

2. Can I make payments online or over the phone?

We now take payments both online and over the phone.

3. Where are you located?

Our Customer Care Center is located at 295 Meridian Street in the City of Groton. For help finding us, try using our Google Maps or calling Customer Care at 860-446-4000.

4. What are your hours of business?

Walk-in Office Hours

Monday through Thursday: 8 am to 4 pm 
Friday: Closed

Phone Hours

Monday through Friday: 7 am to 4:30 pm
Saturday: 8 am to noon

Closed holidays

5. What is the due date on the bill?

Payment is due upon request, or 15 days from the bill date (the grace period).

6. Can I put someone else’s name on my account?

Yes, you can. The individual will need to come into the office and supply a photo ID, Social Security Number, and signature on the Application for Service (PDF) form.

7. What do I need to do to switch service into my name / How do I apply for service?

You will have to complete an Application for Service (PDF) form and you will need to know or have on hand the items on the list below:

• Copy of lease / proof of occupancy
• Driver's license (photo ID) / Passport
• If required, the Meter Deposit must be paid at the time of service
• Exact address for service, including apartment number
• Previous address
• Valid phone number
• Employer information
• Social Security Number

A new account fee will be billed when the account is established. Same day connection will be subject to additional fees.

8. What is that other charge of $25.00 on my first bill?

The charge is a $25.00 connect fee; it is charged to all new service requests.

9. What do I need to do to make a payment agreement?

You must either come in to the office or call to discuss a payment arrangement. For help finding our office, try using Google Maps. Our Customer Care phone number is 860-446-4000.

10. How do I contact Customer Service?

Email Customer Service

Phone: 860-446-4000

Fax: 860-446-0183

11. How do I apply for services?

Fill out the application and send via fax at 860-446-0183 or via email to have your electric and/or water account activated. Groton Utilities requires a minimum of two business days prior to your move date.

You no longer have to come into the office.

• Commercial Application for Service (PDF)
• Residential Application for Service (PDF)
• Commercial Letters Of Credit (PDF)

When submitting your application, be sure to have the following information:

• Copy of lease, if applicable
• Security Deposit - All customers are subject to a credit check to determine Security Deposit. A Customer Service Representative will contact you after receipt of the application and copy of the lease, if applicable.
• The exact address for service, including the apartment number
• Valid phone number
• Employer information

12. How do I terminate my utility service?

If you need to arrange termination of your utility service, please call us at 860-446-4000. We require a minimum of 2 business days prior to your move to arrange for termination.