Groton Utilities has become aware of a problem with some non-Groton Utilities customers having what appears to be a deposit to Groton Utilities listed among their banking transactions. This appears to be a problem with mortgage payments made to TIAA (Teachers Insurance and Annuity Association of America) being erroneously listed as being made to Groton Utilities. It appears that the payments are still being successfully made to TIAA, as no unexpected payments have arrived at Groton Utilities.
We recommend that if this payment anomaly has occurred with your account to please contact TIAA at 866-282-4380 while also checking your on-line account with TIAA. We at Groton Utilities will continue to pursue a solution to this issue as well.