How do I contact Customer Service?
Email: gucustomerservice@grotonutilities.com
Phone: 860.446.4000
Fax: 860.446.0183
How to apply for service?
Moving into Groton Utilities service area, simply contact us at 860.446.4000 to have your electric and/or water account activated. YOU NO LONGER HAVE TO COME INTO THE OFFICE. Groton Utilities requires minimum of two (2) business days prior to your move date.
The following will be needed to apply for service:
- Copy of lease
- Security Deposit – All customers are subject to credit check to determine Security Deposit. If required, the Security Deposit must be paid at the time of service.
- Exact address for service, including apartment number
- Valid phone number
- Employer information
- Social Security Number
How do I terminate my utility service(s)?
If you need to arrange termination of your utility service, please call us at 860.446.4000. We require a minimum of 2 business days prior to your move to arrange for termination.
How do I pay my bill?
Groton Utilities currently offers several convenient bill payment options.
- Online Bill Pay: Pay your bill from the comfort of your home using Groton Utilities 24/7 online bill payment site. Sign up is easy. All you need is a valid email address and your most recent Groton Utilities bill.
- Pay by Phone: Call Groton Utilities at 860-446-4000 option 1, available 24/7. You will need to enter your Seven (7) Digit Account Number, without the dash, as show on your bill. If the number in the account number field is only six (6) digits you need to add a “zero” in front of the last number. Example: 123456 need to be entered as 1234506.
- Pay by Mail: To ensure quick and accurate payment processing, use the envelope provided with your statement.
- Pay in Person: Payments are always accepted at our Customer Service Center from Monday, Tuesday, Wednesday and Friday from 8:00 A.M. to 5:00 P.M., Thursdays 8:00 A.M. to 7:00 P.M. and Saturday 8:00 A.M. to Noon.
For convenient after-hours payment, Drop Box is available outside the City of Groton Municipal Building at 295 Meridian Street
How do I make a payment arrangement?
See Payment Arrangement page.
Schedule of Charges (As of March 1, 2020)
Security Deposits (All customers are subject to credit check to determine Security Deposit)
- Residential: An amount equal to three (3) months estimated bill; minimum $300.00
- Commercial/Industrial – Electric / Water Service: An amount equal up to three months estimated bill upon approval, Business Credit reference may be used.
- Security Deposit Interest – The rate of interest paid shall be equal to the average rate paid on saving deposits by insured commercial banks as last published in the Federal Reserve Board Bulletin in November of the prior year. Changes in interest rates shall be effective January 1 of each year.
New Service / Transfer Fee – a one-time fee of $25.00 will be applied to your first utility bill.
Unpaid Checks – All ACH / checks returned by the maker’s bank for any reason shall be subject to a charge of $30.00.
Late Payment Charges – All accounts with delinquent outstanding balances over $10.00 (excluding various governmental levels) to be applied at 1.25% per month.
| Same Day Connection Charges | |
| Before 3:30 p.m. (Weekdays) | $85.00 |
| After 3:30 p.m. Weekdays and / Weekends and Holidays | $195.00 |
| Reconnection Charges (Including Non-Payment Disconnect) | |
| Before 3:30 p.m. (Weekdays) | $50.00 |
| After 3:30 p.m. Weekdays and / Weekends and Holidays | $195.00 |
| **Reconnection for Non-Payment: Fees required to be paid at time of service | |
| Electric Reconnection at Pole | |
| Normal working hours | $85.00 |
| Outside normal working hours | $195.00 |
| Special Meter Readings | |
| During normal working hours | $35.00 |
| Outside normal working hours | $195.00 |
| Unmetered Water Sales – Pool Use | |
| Trucks with capacity of 5,000 to 10,000 gallons | $60.00 |
| Trucks with capacity of 10,000 to 15,000 gallons | $75.00 |
| Minimum charge (less than 5,000 gallons) | $35.00 |