How do I contact Customer Service?
Email: gucustomerservice@grotonutilities.com
Phone: 860.446.4000
Fax: 860.446.0183
How to apply for service?
Moving into Groton Utilities service area, simply contact us at 860.446.4000 to have your electric and/or water account activated. Groton Utilities requires minimum of two (2) business days prior to your move date.
The following will be needed to apply for service:
- Copy of lease
- Security Deposit – All customers are subject to credit check to determine Security Deposit. If required, the Security Deposit must be paid at the time of service.
- Exact address for service, including apartment number
- Valid phone number
- Employer information
- Social Security Number
How do I terminate my utility service(s)?
If you need to arrange termination of your utility service, please call us at 860.446.4000. We require a minimum of 2 business days prior to your move to arrange for termination.
How do I pay my bill?
Groton Utilities currently offers several convenient bill payment options.
- Online Bill Pay: Pay your bill from the comfort of your home using Groton Utilities 24/7 online bill payment site. Sign up is easy. All you need is a valid email address and your most recent Groton Utilities bill.
- Pay by Phone: Call Groton Utilities at 860-446-4000 option 1, available 24/7. You will need to enter your Seven (7) Digit Account Number, without the dash, as show on your bill.
- Pay by Mail: To ensure quick and accurate payment processing, use the envelope provided with your statement
Groton Utilities
PO Box 4109
Woburn, MA 01888-4109
- Pay in Person: Payments are always accepted at our Customer Service Center from Monday through Thursday from 8:00 A.M. to 4:00 P.M.
For convenient after-hours payment, Drop Box is available outside the City of Groton Municipal Building at 295 Meridian Street
How do I make a payment arrangement?
See Payment Arrangement page.
Schedule of Charges (As of April 1, 2022)
Security Deposits – All customers are subject to credit check to determine Security Deposit.
- Residential – An amount equal to three (3) months estimated bill; minimum $300.00
- Commercial/Industrial – An amount equal up to three months estimated bill upon approval, business credit reference may be used.
New Service / Transfer Fee – a one-time fee of $25.00 will be applied to your first utility bill.
Unpaid Checks – All checks returned by the maker’s bank for any reason shall be subject to a charge of $30.00.
Late Payment Charges – All accounts with delinquent outstanding balances over $25.00 (excluding various governmental levels) to be applied at 1.25% per month.
| Same Day Connection Charges/Per Service |
|
| Before 3:30 p.m. (Weekdays) | $85.00 |
| After 3:30 p.m. Weekdays and / Weekends and Holidays | $195.00 |
| Non-Pay Disconnect Charges/Per Service |
|
| Before 3:30 p.m. (Weekdays) | $50.00 (Electric), $100 (Water) |
| After 3:30 p.m. Weekdays and / Weekends and Holidays | $195.00 |
| Electric Re-Connection at Pole |
|
| During normal working hours | $95.00 |
| Outside normal working hours | $225.00 |
| Special Meter Readings (Non-AMI) |
|
| During normal working hour | $50.00 |
| Outside normal working hours | $195.00 |