GU Service Information

 

How do I contact Customer Service?

Email: gucustomerservice@grotonutilities.com
Phone: 860.446.4000
Fax: 860.446.0183

How to apply for service?

Moving into Groton Utilities service area, simply contact us at 860.446.4000 to have your electric and/or water account activated.  Groton Utilities requires minimum of two (2) business days prior to your move date.

The following will be needed to apply for service:

  • Copy of lease
  • Security Deposit – All customers are subject to credit check to determine Security Deposit. If required, the Security Deposit must be paid at the time of service.
  • Exact address for service, including apartment number
  • Valid phone number
  • Employer information
  • Social Security Number

How do I terminate my utility service(s)?

If you need to arrange termination of your utility service, please call us at 860.446.4000. We require a minimum of 2 business days prior to your move to arrange for termination.

How do I pay my bill?

Groton Utilities currently offers several convenient bill payment options.

  • Online Bill Pay: Pay your bill from the comfort of your home using Groton Utilities 24/7 online bill payment site. Sign up is easy. All you need is a valid email address and your most recent Groton Utilities bill.
  • Pay by Phone: Call Groton Utilities at 860-446-4000 option 1, available 24/7. You will need to enter your Seven (7) Digit Account Number, without the dash, as show on your bill.
  • Pay by Mail: To ensure quick and accurate payment processing, use the envelope provided with your statement

                    Groton Utilities
                    PO Box 4109
                    Woburn, MA 01888-4109

  • Pay in Person: Payments are always accepted at our Customer Service Center from Monday through Thursday from 8:00 A.M. to 4:00 P.M.

For convenient after-hours payment, Drop Box is available outside the City of Groton Municipal Building at 295 Meridian Street

How do I make a payment arrangement?

See Payment Arrangement page.

 

Schedule of Charges (As of April 1, 2022)

Security Deposits – All customers are subject to credit check to determine Security Deposit.

  • Residential – An amount equal to three (3) months estimated bill; minimum $300.00
  • Commercial/Industrial – An amount equal up to three months estimated bill upon approval, business credit reference may be used.

New Service / Transfer Fee – a one-time fee of $25.00 will be applied to your first utility bill.

Unpaid Checks – All checks returned by the maker’s bank for any reason shall be subject to a charge of $30.00.

Late Payment Charges – All accounts with delinquent outstanding balances over $25.00 (excluding various governmental levels) to be applied at 1.25% per month.

Same Day Connection Charges/Per Service
Before 3:30 p.m. (Weekdays) $85.00
After 3:30 p.m. Weekdays and / Weekends and Holidays $195.00
Non-Pay Disconnect Charges/Per Service
Before 3:30 p.m. (Weekdays) $50.00 (Electric), $100 (Water)
After 3:30 p.m. Weekdays and / Weekends and Holidays $195.00
Electric Re-Connection at Pole
During normal working hours $95.00
Outside normal working hours $225.00
Special Meter Readings (Non-AMI)
During normal working hour $50.00
Outside normal working hours $195.00