How do I contact Customer Service?
Email: gucustomerservice@grotonutilities.com
Phone: 860.446.4000
Fax: 860.446.0183
How to apply for service?
Moving into Groton Utilities service area, simply contact us at 860.446.4000 to have your electric and/or water account activated. Groton Utilities requires minimum of two (2) business days prior to your move date.
The following will be needed to apply for service:
- Copy of lease
- Security Deposit – All customers are subject to credit check to determine Security Deposit. If required, the Security Deposit must be paid at the time of service.
- Exact address for service, including apartment number
- Valid phone number
- Employer information
- Social Security Number
How do I terminate my utility service(s)?
If you need to arrange termination of your utility service, please call us at 860.446.4000. We require a minimum of 2 business days prior to your move to arrange for termination.
How do I pay my bill?
Groton Utilities currently offers several convenient bill payment options.
- Online Bill Pay: Pay your bill from the comfort of your home using Groton Utilities 24/7 online bill payment site. Sign up is easy. All you need is a valid email address and your most recent Groton Utilities bill.
- Pay by Phone: Call Groton Utilities at 860-446-4000 option 1, available 24/7. You will need to enter your Seven (7) Digit Account Number, without the dash, as show on your bill.
- Pay by Mail: To ensure quick and accurate payment processing, use the envelope provided with your statement
Groton Utilities
PO Box 4109
Woburn, MA 01888-4109
- Pay in Person: Payments are always accepted at our Customer Service Center from Monday through Thursday from 8:00 A.M. to 4:00 P.M.
For convenient after-hours payment, Drop Box is available outside the City of Groton Municipal Building at 295 Meridian Street
How do I make a payment arrangement?
See Payment Arrangement page.
Medical Equipment During Outages
Circumstances such as severe weather, equipment failure, and broken utility poles can prolong an electrical outage indefinitely. For that reason, we urge you to investigate the possibility of obtaining a generator or an appropriate battery as a back-up electrical source for the medical equipment in your home. In addition, emergency assistance is readily available by calling “911”.
A Groton Utilities or Bozrah Light and Power Medical Alert Tag does not mean your household will receive restoration priority. Please prepare for scheduled outages or when there is the potential for severe-weather-related outages.
Schedule of Charges (As of April 1, 2022)
Security Deposits – All customers are subject to credit check to determine Security Deposit.
- Residential – An amount equal to three (3) months estimated bill; minimum $300.00
- Commercial/Industrial – An amount equal up to three months estimated bill upon approval, business credit reference may be used.
New Service / Transfer Fee – a one-time fee of $25.00 will be applied to your first utility bill.
Unpaid Checks – All checks returned by the maker’s bank for any reason shall be subject to a charge of $30.00.
Late Payment Charges – All accounts with delinquent outstanding balances over $25.00 (excluding various governmental levels) to be applied at 1.25% per month.
| Same Day Connection Charges/Per Service |
|
| Before 3:30 p.m. (Weekdays) | $85.00 |
| After 3:30 p.m. Weekdays and / Weekends and Holidays | $195.00 |
| Non-Pay Disconnect Charges/Per Service |
|
| Before 3:30 p.m. (Weekdays) | $50.00 (Electric), $100 (Water) |
| After 3:30 p.m. Weekdays and / Weekends and Holidays | $195.00 |
| Electric Re-Connection at Pole |
|
| During normal working hours | $95.00 |
| Outside normal working hours | $225.00 |
| Special Meter Readings (Non-AMI) |
|
| During normal working hour | $50.00 |
| Outside normal working hours | $195.00 |