Update (7/4 1:21 pm):
Groton Utilities is pleased to announce that all water quality tests in areas affected by the water main break on 7/2/2021 have been finalized and officially document your water is completely safe to drink. The boil water advisory is hereby cancelled. Thanks to all our customers for your patience and cooperation. Please note the “boil water advisory” is a new policy and procedure mandated by State regulators. Groton Utilities was in complete compliance following those guidelines.
Update (7/2 12:54 pm):
The Boil Water Advisory is still in effect for the Groton Square Shopping Center and surrounding area, Winding Hollow, Pamela Avenue neighborhood, Winthrop Drive neighborhood, Wayne Road neighborhood and all points in between – essentially all customers north of Clarence B. Sharp highway through Groton Square Shopping Center area. Rule of thumb, if you lost water pressure or service last evening, then you are in the affected area and need to boil your water.
Update (8:51 pm):
Water Service Repair Update: Repairs to the Route 12 water main have been completed. Water service should now be restored to all affected customers.
The Boil Water Advisory is still in effect for the Groton Square Shopping Center and surrounding area, Winding Hollow, Pamela Avenue neighborhood, Winthrop Drive neighborhood, Wayne Road neighborhood and all points in between – all customers north of Clarence B. Sharp highway through Groton Square Shopping Center area.
Groton Utilities lab personnel will be testing neighborhood water for bacteria beginning tomorrow morning and will have results on Sunday. The test takes 24-hours to show results so the soonest we will have a result is Sunday. If the results come back clean the boil water advisory can be lifted.
All customers in the affected areas are advised to boil water before using for drinking or cooking purposes until notified that it is safe not to. Thank you very much for your understanding and cooperation.
Update (8:25 pm):
The Boil Water Advisory has been extended to all customers north of Clarence B. Sharpe Highway, including Winding Hollow, Pamela Avenue neighborhood, Winthrop Drive neighborhood, Wayne Road neighborhood and all points in between.
If you have any questions call Customer Service at 860-446-4000.
Boil Water Advisory – https://bit.ly/gtnboilwater
Update (5:56 pm):
A Boil Water Advisory has been issued for the immediate area of the water service repair on Route 12 in Groton. In order to repair a damaged water main we are going to have to shut down the main, which may cause low water pressure or a complete loss of water service for customers.
Out of an abundance of caution we are advising affected customers to boil any water used for consumption for one full minute at a rolling boil. Let the water cool before using.
The affected area is comprised of all businesses in the Groton Square Shopping Center (Kohl’s Plaza) and businesses on Route 12 to the west of the shopping center on both sides of the road, north to Chipotle and south to Midas Auto Repair. All affected customers will receive a hand delivered notice shortly and a phone call from Groton Utilities to verify if they are in the affected area. If you have any questions call Customer Service at 860-446-4000.
Update (4:52 pm):
Repairs crews are working on the water main problem now on Route 12 near KFC. If initial repairs are successful the affected area will be relatively local to that area. No areas to the west of this repair site are likely to lose water service. More information to follow.
Water Service Repair Notice (1:56 pm):
Due to equipment failure Groton Utilities will be performing emergency repair work that will cause a loss of water service to an extensive area this afternoon. Areas affected include Route 12 from the Chipotle Restaurant area to the D’Angelo’s Sandwiches area, west to the river and east through neighborhoods off of Route 12. Affected areas also include west on Route 184 to Hilton Garden Inn and surrounding areas. Please be prepared for having no water service for the remainder of the afternoon into the early evening. We apologize for this inconvenience.