Scams

Utility scams are a growing concern, and it's important to stay informed and be vigilant to protect yourself. Scammers may pose as representatives from your utility company and use various tactics to swindle unsuspecting individuals. Here are some red flags to watch out for and steps you can take to avoid falling victim to utility scams:

  1. Threatening immediate service disconnection: Scammers may call or send alarming messages claiming that your utility service will be shut off unless you make an immediate payment. Groton Utilities will never disconnect a customer’s service without following our policies and procedures which ensure a proper review of a customer’s account and reasonable opportunities to pay a delinquent account.
  2. Unsolicited calls or visits: Be cautious of unscheduled visits or calls from individuals claiming to represent your utility company. Legitimate utility companies usually don't make unsolicited visits or calls. If Groton Utilities contacts you directly, we will always identify ourselves at the outset of the telephone call.
  3. Unusual payment methods: Scammers may demand payment through wire transfer, cryptocurrency, gift cards, or reloadable cash cards. Groton Utilities offers a range of secure payment options, and they will not pressure you into using unconventional payment methods.

To protect yourself from utility scams:

  1. Verify the caller's identity: If you receive a suspicious call, ask for the caller's name, department, and contact information. Then, independently verify the information by calling the official customer service number of your utility company.
  2. Guard your personal information: Avoid providing personal information, such as banking details or social security numbers, over the phone or through email. Utility companies do not usually request sensitive information through these channels.
  3. Report any scams: If you encounter a utility scam or have been targeted by scammers, report the incident to Groton Utilities and local authorities. You can also file a complaint with the Federal Trade Commission (FTC) or the appropriate consumer protection agency.

Remember, staying informed and being cautious are key to protecting yourself from utility scams. If something seems suspicious or too good to be true, take the time to verify the legitimacy of the communication and report any potential scams.